Confidence in every KDRTools purchase
We are confident that our KDRTools software is among the best available to help ensure your satisfaction. If, within 30 days of purchasing, you would like to make use of our money-back guarantee, you may submit a refund request in accordance with the guidelines below.
Our tools are designed to help you repair, recover, and migrate as much data as possible.
We highly recommend the demo version
Data corruption can happen in many different situations, and computer setups can vary. That is why we offer a “Try before you buy” option. A demo version of every KDRTools product is available on our website.
The demo version is identical to the full version, so you can evaluate the results and see how much data you can recover or repair before making a purchase.
Contact our team and we will help you resolve the issue.
KDRTools refund guidelines
Our products are designed and tested to recover and repair data to the greatest extent possible. If your order meets one of the guidelines below, please contact us so our team can review your request.
The full version gives different results from the demo
For example, if the demo displays your data but the purchased version does not, our technical support team will investigate. If a file is required to diagnose or resolve the issue, you will need to provide it. If the issue cannot be resolved after investigation, you may request a refund.
You are not satisfied with the repair or recovery results
We aim to repair and recover the maximum amount of data. If you believe the results do not meet this expectation, contact us. We will make an attempt to recover your data. If you remain unsatisfied with the results, you may request a refund.
You do not receive your software delivery email
Our software is delivered electronically and is normally delivered within 15 minutes. Please check your Spam or Junk folder in case the email has been filtered. If you cannot find it, contact us at support@kdrtools.com or call 1-866-348-7872 / 0-808-189-1438. If you do not receive a reply within 8 hours, you may request a refund.
When a full refund is not applicable
A full refund is not applicable in the following situations:
- If our team needs to examine the original file to resolve an issue, we will provide a secure FTP tool for you to upload it. We can sign an NDA (Non-Disclosure Agreement) if requested. However, if you do not provide the required file after the NDA is signed, we cannot offer a refund.
- You have purchased the software but simply decide that you do not wish to use it in the future.
- You did not try the demo before purchasing and later discover that the software does not run because your system does not meet the minimum system requirements.
- You did not try the demo before purchasing and later discover that the software is incompatible with your operating system or environment.
A partial refund may be available if you accidentally purchased the wrong software and would like to purchase a different product from KDRTools. Please contact our team to discuss the available options.
Refund process
Email your request
Send your refund request to support@kdrtools.com.
Refund to the original payment method
Approved refunds will be issued to the same credit card used to purchase the software.
Allow time for the refund to appear
The refund will appear on your credit card statement. Processing may take between 15 and 30 days.
Have a question about a refund?
Contact our support team and share your order or product details.